Privacy Policy

• Account and contact information — name, email address, phone number and language preferences you provide when ordering or contacting us.
• Order and transaction information — packages purchased, payment status, billing details and order references. Card details are processed by our payment processors and are never stored by Nubatel.
• Device and browser information — device type, operating system, browser type and device compatibility checks.
• Website usage data — pages visited, interactions and general usage patterns.
• Advertising attribution data — UTM parameters, referral information and advertising identifiers such as Meta/Facebook click IDs (fbclid) where applicable, used to understand which advertising brought you to us.

We use cookies and similar technologies to operate the website, remember your preferences (such as language), measure website performance, and attribute visits to advertising campaigns, including UTM parameters and referral information.

• Fulfilling and delivering your eSIM orders
• Providing customer support
• Fraud prevention and security
• Website and service analytics
• Marketing measurement and advertising attribution
• Meeting legal and compliance obligations

We share information with trusted providers only as needed to operate our services: payment processors, eSIM and network suppliers, hosting and analytics providers, and advertising platforms such as Meta for campaign measurement. These providers process data on our behalf under their own safeguards.

We retain personal information for as long as needed to provide our services and to meet legal, accounting, tax, fraud-prevention and regulatory requirements, after which it is deleted or anonymized.

We apply administrative, technical and organizational measures to protect personal information against unauthorized access, loss or misuse. No method of transmission or storage is completely secure, but we work to protect your information at all times.

You may request access to, correction of, or deletion of your personal information at any time by emailing support@nubatel.com or using our Data Deletion Request page. Some records may be retained where required by law.

Nubatel operates internationally. Your information may be processed in countries other than your own, with appropriate safeguards applied.

Our services are not directed at children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us so we can remove it.

We may update this policy from time to time. The effective date at the top of this page shows the latest revision, and continued use of our services after an update constitutes acceptance.

For any privacy questions or requests, contact us at support@nubatel.com.