Terms of Service

By accessing or using Nubatel, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and capable of entering a binding agreement. If you do not agree to these terms, do not use our services.

eSIM requires a compatible, unlocked device. It is your responsibility to verify that your device supports eSIM before purchasing. Nubatel provides compatibility tools and guidance, but compatibility ultimately depends on your device model and carrier lock status.

Service availability varies by country and destination. Nubatel services operate through third-party carrier networks; we do not control these networks and cannot guarantee network speed, coverage, or uninterrupted service in any location.

Validity periods begin as described for each package (for example, upon activation or first network connection). You are responsible for correctly installing and activating your eSIM using the instructions provided. Once an eSIM profile is installed on a device, it generally cannot be transferred to another device.

Actual data speeds and availability depend on local carrier networks, device capability, location and network congestion. Nubatel is not liable for performance limitations imposed by third-party carriers.

Prices are shown at checkout and may change before an order is placed. Applicable taxes and payment processing fees are displayed where they apply. Payment is processed securely by third-party payment processors; by ordering you authorize us to charge the payment method provided.

Refund eligibility depends on whether the eSIM has been activated or data consumed, and on the nature of any issue. If activation fails due to a fault on our side, we will work with you to replace the eSIM or refund the order. To request a refund or report a service issue, contact support@nubatel.com.

Promotional codes, gift and promotional eSIMs are subject to the specific terms disclosed with the promotion, may be time-limited, cannot be exchanged for cash, and may be void if misused.

You may not use Nubatel services for unlawful activity, fraud, spam, network abuse, resale without authorization, or any activity that violates carrier or local regulations. We may suspend or terminate service, without refund, where we reasonably detect fraud, abuse or breach of these terms.

The Nubatel name, logo, website content and branding are the property of Nubatel. You may use the website only for lawful personal purposes and may not copy, scrape or republish its content without permission.

To the maximum extent permitted by law, Nubatel is not liable for indirect, incidental or consequential damages, loss of profits, or losses arising from third-party carrier networks, service interruptions, or events beyond our reasonable control. Services are provided "as is" without warranties of uninterrupted availability.

Nubatel is not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, government actions, carrier outages, war, or telecommunications infrastructure failures.

We may update our services and these terms from time to time. The effective date shows the latest revision, and continued use after a change constitutes acceptance.

These terms are governed by the laws applicable to Nubatel's place of registration in the United States, without regard to conflict-of-law principles.

Questions about these terms? Contact us at support@nubatel.com.